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he push is on across organizations to not only operate, but also thrive in an environment that is increasingly more competitive. Improving competitive posture involves raising the quality of the goods and services provided to customers, designing and producing these goods and services more quickly, and doing so in a manner that minimizes costs and increases revenue. To accomplish these competitive objectives, an organization must look internally to optimize its operations..
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etting strategic objectives, putting processes in place to achieve them, and realizing the results you desire seems simple – at least in theory. In reality, organizations of all sizes struggle with making this happen. Why?.
Source link: http://whitepaper.informationweek.com/cmpinformationweek/search/index/sol_summary/90466?pos=3&trkpg=PARTNER_SEARCH_RESULTS_CMPINFORMATIONWEEK&stype=management&n=90466&c=CMPINFORMATIONWEEK

Parature is committed to helping organizations deliver superior customer service, not only through our powerful on-demand software, but also through valuable written content In a Web 2.0 world, there is increasing pressure to find better ways to deliver exceptional customer support. Customers, today, are more demanding because they can be; they recognize that they have more options as to who gets their business and therefore have more freedom to abandon providers that don't provide them with the quality service they insist upon. However, the Web 2.0 platform doesn't just empower customers, it empowers organizations with the opportunity to leverage automated, multi-channel customer support software to enable customer self-service; to increase the efficiency and effectiveness of support teams; and provide world-class customer support. 'Customer Support in a Web 2.0 World - How to Reduce Calls and Emails to Your Support Center by Up to 80 Percent' explores how to effectively manage customer service representatives and facilitate optimal performance, while simultaneously providing customers with the quality of service they demand, citing examples of organizations that have successfully accomplished this objective. .
Source link: http://www.emediawire.com/releases/2007/10/emw561816.htm

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